Troubleshooting

Technical Support Bot
A support bot to walk you step by step through technical issues.
Common Wi-Fi Connection Issues
Common problems with getting your Handy online.
LED Statuses (Firmware 3)
A list of LED color codes and their meaning.
LED Statuses (Firmware 2)
A list of legacy LED color codes and their meaning.
Find Connection Key
Steps to find the connection key of your Handy.
Edit Connection Key
Steps to change the connection key of your Handy.
Caring for the Handy
A collection of tips for maintaining your Handy.